| Date |
Title |
Company |
Location |
| 11-11-08 |
Customer Service Representative |
AT&T |
WV - Wheeling - Steubenville |
| Assists external customers with routine requests, questions and concerns through research and resolution. Researches product, service, billing and installation/repair inquiries. Ensures that customers receive the best service possible while processing requests and concerns. May sell wireless services and corresponding products and enhanced services. May be responsible for credit/collections/activations and revenue management. May be responsible for coordinating daily schedules for Customer more... |
| 10-23-08 |
CS - Team Manager |
AT&T |
WV - Wheeling - Steubenville |
| Supervises staff involved in customer service with strong knowledge of customer systems and products/services. Works closely with managers and staff to asses and meet customer service goals. May participate in work of direct reports. Trains guides and monitors employee performance. Monitors calls in customer service/billing group to ensure proper productivity and quality. Participates in the development, implementation and update of Customer Service Training. Coordinates teams and supervisors more... |
