| Date |
Title |
Company |
Location |
| 11-12-08 |
Customer Service Representatives, Ocean Springs |
AT&T |
Ocean Springs, MS |
| WAGE RATE: $9.49/hr - $13.09/hr JOB DESCRIPTION Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the more... |
| 10-06-08 |
AT&T Information Services Assistant - Jackson |
AT&T |
Jackson, MS |
| LOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL? A job with AT&T as an Information Services Assistant can provide you with exactly that! Don’t miss this opportunity to join the company recognized by Fortune magazine as the World’s Most Admired Telecommunications Company and named as one of the 2008 Top 50 Companies for Diversity by DiversityInc. Take advantage of our paid training and wide range of career possibilities. AT&T offers a competitive more... |
| 09-21-08 |
AT&T Sales Associate - Jackson |
AT&T |
Jackson, MS |
| LOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL? A job with AT&T as a Sales Associate can provide you with exactly that! Don't miss this opportunity to join the company recognized by Fortune magazine as theWorld's Most Admired Telecommunications Company and named as one of the 2008 Top 50 Companies for Diversity by DiversityInc. Take advantage of our paid training and wide range of career possibilities. AT&T offers a competitive salary more... |
| 08-11-08 |
Customer Care Manager |
NEW Customer Service Companies Inc. |
Meridian, MS |
| Primary Function: The Customer Care Manager is responsible for effectively leading a team of Customer Care Supervisors and their team members to the desired performance results. Duties/Responsibilities: • Represents NEW management team as liaison for customer service issues from the staff and customer base • Maintains supportive work environment by gathering employee feedback and implementing suggestions as appropriate • Develops and maintains employee recognition practices • Maintains and more... |
| 08-11-08 |
Site Support Supervisor - IT |
NEW Customer Service Companies Inc. |
Meridian, MS |
| Duties/Responsibilities: • Supervise a team of PC support personnel who provide PC hardware, software and peripheral support to employees at our call center locations • Installs, upgrades and maintains desktop hardware and peripherals • Installs, upgrades and maintains desktop operating systems and applications • Installs and supports desktop and networked printers • Monitor and manage team ticket queue • Oversee process for standardizing and maintaining desktop images • Maintain more... |
| 08-11-08 |
PC Support Technician - IT |
NEW Customer Service Companies Inc. |
Meridian, MS |
| Duties/Responsibilities: • Provides PC support to employees located in NEW call centers and remote offices • Installs, upgrades and maintains desktop hardware and peripherals • Installs, upgrades and maintains desktop operating systems and applications • Installs and supports desktop and networked printers. • Provides technical assistance and training to end-users. • Responds to problem/service requests on production systems within timeframes determined by SLAs. • Deploys desktop images more... |
| 08-11-08 |
Trainer |
NEW Customer Service Companies Inc. |
Meridian, MS |
| Major Responsibilities: • Deliver technical training courses • Facilitate soft skills training courses • Evaluate and adapt training style to meet individual training needs • Manage group dynamics and behaviors to ensure a learning environment supportive of diversity and adult learning styles • Track performance of trainees throughout class and provide regular feedback • Monitor trainee’s performance regarding attendance & behavior and administer progressive disciplinary actions when more... |
| 08-11-08 |
Facilities Manager |
NEW Customer Service Companies Inc. |
Meridian, MS |
| Primary Function: Oversee all activities pertaining to building maintenance, procurement and materials disposition. This includes but is not limited to the following duties and responsibilities. Duties/Responsibilities: • Carry out N.E.W. security procedures/administration 1. Brief all new hire employees on policies 2. Set requirements and monitor adherence to established security policies 3. Code and issue security badges • Manage preventative maintenance program 1. Quality Assurance of more... |
| 08-11-08 |
Customer Care Supervisor |
NEW Customer Service Cos. Inc. |
Meridian, MS |
| Primary Purpose: To coach and develop a team of Customer Care Representatives and foster an environment that provides World Class service Duties/Responsibilities: • Maintain integrity and effectiveness of the operation by consistently applying policies and following work processes • Develop and implement effective action plans focused on improvement at the individual and team level • Contribute to a culture focused on customer satisfaction and continuous improvement • Develop and maintain more... |
| 08-11-08 |
Director of Customer Care |
NEW Customer Service Companies Inc. |
Meridian, MS |
| Duties/Responsibilities: • Participates in development and implementation of procedures pertinent to the effective and efficient operation of the Customer Care/Operations Department. • Monitors program(s) and procedures to ensure on-time delivery, customer satisfaction and other key metrics as defined by client/company. • Ensures employee satisfaction through effective management and execution of processes and approaches consistent with the philosophy of teamwork, which are designed to more... |
| 08-11-08 |
Training Performance Development Manager |
NEW Customer Service Companies Inc. |
Meridian, MS |
| Duties/Responsibilities • Responsible for the training, management, and development of the quality and training teams and programs in their respective site locations. • Responsible for overseeing the Supervisory Development System at their site. • Audit key performance metrics and deliverables for the members of their team and maintain a system of continuous improvement throughout their organization. • Evaluate training effectiveness post training by tracking quality, proficiency, and more... |
| 08-11-08 |
Human Resources Manager |
NEW Customer Service Companies Inc. |
Meridian, MS |
| Primary Purpose: Provide HR expertise, manage HR staff, and provide support to the customer care team(s) Duties/Responsibilities: • Serves as consultant to employees and management on Human Resource related issues • Participates in establishment of long-range objectives for the organization, partnering with senior management to identify immediate and long term needs • Develops & implements retention plans • Prepares reports and recommends procedures to reduce turnover and increase more... |
| 08-11-08 |
Recruiter |
NEW Customer Service Companies Inc. |
Meridian, MS |
| Duties/Responsibilities: • Assess and revise recruiting strategies (i.e. local advertising, newspaper vs. radio ads, etc.) • Maintain and review applications and resumes for open positions • Conduct recruitment effort for all positions • Track recruitment expenses for the department • Develop promotional material to aid in recruiting • Create and place all advertisements • Post job vacancies • Interview applicants and perform background and reference checks • Meet with department more... |
