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Chicago Illinois Jobs
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10 jobs in Chicago Illinois.
| Date |
Title |
Company |
Category |
| 01-05-09 |
Customer Service Representative - Bolingbrook |
U.S. Cellular |
Customer Service |
| Responsible for handling a large volume of inbound phone calls regarding cellular service and strives to provide one-call resolution" for problems and irregularities identified by customers. Provides feedback to the company as to ways to improve efficiency and customer service.Responsibilities: Responds to inbound customer calls in a professional manner, addressing customer issues, assuring that market quality standards are met. Researches and resolves a wide variety of more... |
| 12-31-08 |
Resource Planning Coach |
U.S. Cellular |
Call Center Operations |
| Responsible for supervising, coaching, and mentoring Resource Planning Specialist within the Customer Care and Financial Service Centers.? Supports the values and behaviors of U.S. Cellular??s Dynamic Organization, while assisting the Resource Planning Specialist with balancing Customer Focus and Associate satisfaction.? Provides Workforce Planning expertise and analysis to Operations Managers and other Customer Care and Financial Service Leaders.? Promotes consistency, more... |
| 12-29-08 |
Director, Contact Center Operations (97) |
Bencin & Associates |
Call Center Operations |
| Client desires a Director, Contact Center Operations to manage up to 100 CSRs. All inbound. Promotion opportunity to Senior Director possible. Salary $90-100k plus bonus and relocation. Requirements: Must have at least a 4-year college degree and Director level or higher experience managing 100 or more CSRs. Please reference position Director, Contact Center Operations (97) and email resume to richardbencin@netzero.com more... |
| 12-20-08 |
Technology Administrator |
U.S. Cellular |
Call Center Operations |
| The Technology Administrator is the ?super user? for all technology platforms utilized within the Call Quality Assurance team. These technologies include, but are not limited to: the call recording / capture software, call intelligence software, all reporting software packages. This position will be responsible for managing all user security access administration and will be the point of contact for all questions about the functionality to the software. more... |
| 12-20-08 |
CSO Data Analyst |
U.S. Cellular |
Call Center Operations |
| The CSO Data Analyst will work with call center related data ranging from: Key Performance Indicators (KPIs), call volume, staffing, average handle time, associate schedules, creating staffing plans, assessing staffing gaps, analyzing staffing variances, providing suggestions to achieve service levels, and other call intelligence reports.? This role is responsible for reviewing these data sets and proactively looking for trends in the data that could lead to: process more... |
| 12-18-08 |
Manager, Quality Assurance Call Monitoring |
U.S. Cellular |
Call Center Operations |
| Responsibilities: Quality Assurance for Customer Service ???? Manage and direct a centralized QA organization for Customer Service and Financial Services to drive efficiencies and enhance the customer experience ???? Determine and communicate QA efforts to be owned by CCCs; Provide consultative services to each CCC as necessary to drive improvements in associate effectiveness ???? Develop and implement programs to more... |
| 11-27-08 |
Telesales Wireless Consultant-Bolingbrook |
U.S. Cellular |
Customer Service |
| This position requires an aggressive and enthusiastic phone personality who can articulate USCC's wireless services and products to potential and existing customers. The qualified candidate must be able to work in a team environment. As a member of the Telesales Team, you and associates will be responsible for providing superior customer satisfaction to customers through consistent and professional call handling following policies and procedures.Responsibilities: more... |
| 11-19-08 |
Lead and Sales Development Associate |
Alterian |
Telesales |
| Title: Lead and Sales Development Associate (Inside Sales - Telemarketing) Pay Rate: $40,000 plus full benefits and incentives Job Description We are experiencing growth in the Chicago market and are seeking talented, high-energy individuals that have proven success in inside sales or telemarketing. Effective phone and follow-up skills in creating new relationships with decision makers are critical. Knowledge of Information Technology terminology is a big plus. Our compensation plan includes more... |
| 11-17-08 |
Manager of Admission Outreach |
Roosevelt University |
Call Center Operations |
| Roosevelt University is teeming with energy, enthusiasm and vibrancy this fall as the new class of freshmen is up 70 percent compared to 2007 and enrollment of 7,654 is the second largest in the University's history. There's a buzz out there that is singling out Roosevelt University as the right place to be for both a high quality education and a meaningful life experience. The Manager of Admission Outreach hires, trains, motivates and supervises Call Center staff. The Manager is responsible more... |
| 10-24-08 |
Sales Appointment Setter |
Fleetmatics |
Telesales |
| Fleetmatics is the fastest growing vehicle telematics company in the world. We provide GPS/Internet based software solutions which measure and improve the productivity of commercial fleets. Our professional call center in Arlington Heights, Il. is now expanding to support our National Sales team. Fleetmatics offers an excellent compensation package including a base salary of $32,500 plus bonus and commission, a benefit plan and an opportunity to advance in our dynamic sales environment. more... |
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